Terms and Conditions

General Terms of Service

This website is owned and operated by West Coast Spring Water Pty Ltd, T/as Aussie Natural Spring Water (‘we’, ‘us’, our).

By visiting our site and/or purchasing goods and/or services from us you engage in our services and agree to be bound by the following terms and conditions (‘Terms of Service’ or ‘Terms’), including policies referenced and any hyperlinks included. These Terms apply to all users of this site, including users who are browsing, vendors, customers, and merchants.

Please ensure that you read these Terms of Service fully before proceeding further to this website and/or completing our Application For a Credit Account. If you do not agree to all of the terms and conditions of this agreement, then you may not use any of our services. Terms of Service are considered an offer and acceptance, acceptance is expressly limited to these Terms of Service.

Any updates, new features or tools which are changed or added to this site shall also be subject to the Terms of Service.

Throughout this website you may be able to do any of the following:

  • View information about Aussie Natural Spring Water and its products and services
  • Use email, instant messaging, and other application functions to contact us, provide reviews and feedback.

The following terms of use, as updated from time to time, govern your access to, and use of:

  • This website
  • All information and data which you may have access to through the use of our website or services.

Nothing in these terms of use is intended to exclude, restrict or modify rights which you may have under law, including Australian Consumer Law which may not be excluded, restricted, or modified.

1. Disclaimer

  • Access provided as is.
  • Access to the content and this website is offered on an ‘as is’ and ‘as available’ basis, without any warranties, representations, or conditions of any kind and without any endorsement.
  • Any use by you of third party tools offered through this site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Any new features and/or services shall also be subject to this disclaimer and our Terms of Service.
  • We endeavour for this website to not cause damage and be free from computer virus(es) or any other defects or errors.

2. Changes

  • We reserve the right to update or make changes to the content of this website, at any time, without notice.
  • We may choose to post updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
  • Your continued use of or access to the website constitutes acceptance of the additions or changes.

3. Our liability

To the fullest extent permitted by law and except or otherwise provided under these Terms:

  • Subject to any rights that you may have under Australian Consumer Law, we exclude all liability for any loss or damage of any kind, not caused by our negligence or fraud, including arising directly or indirectly from, or in connection with this website or The Services.
  • Our liability to you for loss or damage of any kind arising out of this website or The Services will be reduced or limited to the extent (if any) caused or contributed by you or any matter outside of our reasonable control.
  • We are not responsible if information made available on this site is not accurate, complete, or current.
  • We undertake no obligation to update, amend or clarify information on this website or any related website, including without limitation, pricing information, except as required by law.
  • The information / material provided on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on this site is at your own risk.
  • Under no circumstance shall Aussie Natural Spring Water, our directors, officers, employees, affiliates, agents, contractors, suppliers or service providers, be liable for any injury, loss, claim, or any indirect, incidental, punitive, special or consequential damages of any kind, including and without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of these services or any products procured using our service, or for any other claim related in any way to your use of the service of product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted or transmitted, or otherwise made available via the service, even if advised of the possibility.

4. Indemnity

  • You agree to indemnify, defend, and hold harmless Aussie Natural Spring Water and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, service providers, subcontractors, suppliers and employees harmless from any claim or demand, including reasonable attorney fees made by any third party due to, or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

5. Severability

  • In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

6. Termination

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

7. Our intellectual property

  • This website is subject to copyright.
  • You may not use our logo or other proprietary graphic without our express prior written permission.

8. Unlawful use and interference

  • You must not access this website, its content or use our services for any unlaw purpose, under any circumstances.
  • You must not (either yourself or through any third party):
    • Disrupt or intercept our electronic information posted on this website or on any of our servers.
    • Circumvent the security features of this website.
    • Use any device, software, process, or routine to interfere or attempt to interfere with the proper working of this website.
    • Take any action that imposes an unreasonable or disproportionately large load on the infrastructure or bandwidth of this website.
    • Write or transmit information or material that is offensive, defamatory, discriminatory, fake, or misleading on this website.
    • Infringe upon or violate our intellectual property rights or the intellectual property rights of others to:
      • Harm, abuse, insult, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
      • Submit false or misleading information.
      • Collect or track the personal information of others.
      • Spam, phish, pharm, pretext, spider, crawl, or scrape.

9. Third-Party Links

Particular content, products, and services available on our website may include material from third parties.

  • Third party links on this website may direct you to third party websites that are not affiliated with us.
  • We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products, or services of third parties.

10. Your reviews, feedback, or Other Submissions

  • Subject to Clause 5, we welcome ratings, reviews, suggestions, comments, or other feedback about our products and services.
  • Without limiting Clause 4:
  • To the fullest extent permitted by law, we reserve the right not to publish or to remove product or service reviews, or other content posted by you, if they do not comply with our posting standards.
  • You agree not to submit any product, service review or comment which:
  • You know to be inaccurate, or for which you were compensated or granted any consideration by a third party.
  • Contains libelous or otherwise unlawful, abusive, or obscene material.
  • Contains any computer virus or other malware that could in any way affect the operation of this website or any related websites.
  • Contains a false email address or pretend to be someone else, other than yourself, or otherwise mislead us or third parties as to the origin of any comments, feedback, or other submissions.
  • By providing you feedback, you agree to grant Aussie Natural Spring Water irrevocable licence to use, reproduce and modify your feedback, including for the purpose of improving our products and services.
  • We are and shall be under no obligation to:
  • Maintain any feedback or comments in confidence.
  • Pay compensation for any comments or feedback.
  • Respond to any comments or feedback.

11. Personal Information

Your submission of personal information through this website is governed by our Privacy Policy, which is available to review on this website.

12. Service and Prices

  • Pricing displayed on this website for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the service (or any part thereof) without notice at any time.
  • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

13. Products or Services

  • We have made every effort to display as accurately as possible the colours and images of our products that appear on our website. We cannot guarantee that what you are using to view our website on, will display colours accurately.
  • All descriptions of products or product pricing are subject to change at any time, without notice, at the sole discretion of us.
  • We reserve the right to discontinue any product at any time.
  • Any offer for any product or service made on this site is void, where prohibited.
  • We do not warrant that the quality of any product or service, information, or other material obtained by you will meet your expectations, or that any errors in the service will be corrected.

14. Bottle Return Policy

  • 15 litre returnable bottles remain the property of Aussie Natural Spring Water. The bottles are returnable and reusable.
  • All empty 15 litre returnable bottles must be returned to us. If you are ordering for a short term event, please contact the office to arrange a pick up of the empty bottles.
  • If any bottles are lost, found damaged or refilled with other substances, we reserve the right to change the account holder $10.00 per bottle.

15. Billing and Account Information

  • We reserve the right to refuse any order you place with us.
  • We may, in our sole discretion, limit or cancel quantities purchased per person, household or per order. These restrictions may include orders placed by, or under the same customer account, the same billing/and or shipping address. In the event that we make a change to, or cancel an order, we may attempt to notify you by contacting the email, phone number and or billing address provided at the time the order was made.
  • You agree to provide current, complete, and accurate account information.
  • You agree to promptly update your account and other information, including but not limited to, your email address, credit/debit card numbers and expiration dates, enabling us to complete your transactions and contact you as needed.

16. Entire Agreement

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

17. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Western Australia.

18. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

19. Contact Information

Questions about the Terms of Service should be sent to us at info@aussienatural.com.au

Equipment Terms of Service

These Equipment Terms of Service, form part of the Terms of Service.

1. Ownership of Equipment

Ownership of all equipment supplied by West Coast Spring Water Pty Ltd is retained by West Coast Spring Water Pty Ltd. Equipment consists of refrigerated spring water dispensers, point-of-use equipment, filters, filter housings, 15 litre returnable bottles, bottle racks, bottle cages, cup holders and any Point-of-sale material.

2. Usage of Equipment

The customer will use the equipment and natural spring bottled water for business, commercial, or domestic purposes.

All spring water dispensers shall be used for the sole purpose of dispensing natural spring water supplied by West Coast Spring Water Pty Ltd.

Equipment and sundry items supplied by West Coast Spring Water Pty Ltd must be placed and operated in a safe and sensible manner.

Spring water bottles cannot be used for any other liquid other than the natural spring water supplied by West Coast Spring Water Pty Ltd or for any other purpose than intended.

3. Rental of Equipment

All spring water dispensers, point-of-use equipment and filters are for rental purposes only and remain the property of West Coast Spring Water Pty Ltd.

4. Payment of Equipment

Unless prior arrangements have been made with management, all equipment must be paid for in full, on or before delivery of equipment.

5. Maintenance of Equipment

The Customer shall:

  • maintain the equipment in a clean and hygienic condition.
  • ensure all necessary care is taken to protect the equipment.

Guidance instruction for cleaning and maintenance of water coolers are included on our website. It is the responsibility of the account holder to follow these instructions and not damage the unit during any cleaning or moving process.

6. General Repairs of Equipment

West Coast Sprint Water Pty Ltd will undertake general repairs and replacements of equipment which has been installed and operated according to the Usage of Equipment.

7. Damage of Equipment

The customer shall be responsible for the cost of replacement(s) or repair(s) of the equipment caused as a result of inappropriate wear and tear; tampering or alteration of the mechanical parts; negligence; misuse; fire; theft; loss or damage.

Lost, damaged or contaminated bottles will be charged to the account holder. Please contact the office for our current replacement rates.

8. Cancellation of Equipment

The equipment rental continues until you “the customer” serves one month’s written notice to West Coast Spring Water Pty Ltd. West Coast Spring Water Pty Ltd have the right to terminate this agreement and to remove the equipment on the occurrence of any of the following events:

  • the Customer fails to abide by the terms and conditions of this Agreement.
  • the Customer commits an act of bankruptcy, becomes bankrupt or is unable to pay its
  • the Customer is found to be
  • the Customer goes into
  • the Customer ceased to carry on business.

9. Early Termination

The Customer may terminate this agreement with a minimum of 30 days written notice. If in the event of an early termination of the contract, the Customer will be liable to the Owner for the balance of the rental monies already billed versus the total value of the term of the rental contract. Any costs incurred by the Owner in the recovery or make good of the Equipment will be at the cost of the Customer.

10. Collection of Equipment

At the expiration, termination or cancellation of this Agreement, the account holder must either arrange collection of any and all equipment or products held by the Customer by contacting the office or deliver to the office any and all equipment or products held by the customer.

West Coast Spring Water Pty Ltd shall have the right to enter premises where the equipment is located and remove the equipment. West Coast Spring Water Pty Ltd shall not be held liable for any damage to the Customer premise whilst undertaking removal of equipment or product. The Customer must pay to West Coast Spring Water Pty Ltd all outstanding monies owed. Any remaining equipment rental will not be refunded if the Agreement is cancelled by the customer before the due expiry date.

11. Location of Equipment

The Customer must advise West Coast Spring Water Pty Ltd if the Equipment is moved from its original location, if not full liability for any discrepancies or disputes will be that of the account holder.

12. Timber Flooring

West Coast Spring Water Pty Ltd recommends that equipment NOT be placed directly on timber flooring.

If the Customer places equipment on timber flooring and damage to the flooring occurs, it is at the customer’s liability.

Linh KnightwoodLinh Knightwood
05:13 25 Jan 22
Best water, service and price! Dealt with Hayley through email who was efficient and friendly and Mary over the phone more recently to add more bottles to be delivered and she was easy to understand and prompt ! Love having good cold water in Perths summer heat and it’s made better when it’s so easy to access with their delivery service and the great customer service they provide.
Nam SilvestriNam Silvestri
02:25 20 Jan 22
What a huge improvement from the last company I used. Service is great, super lovely staff who actually want your business and go out of their way. Water always on time and prompt. Great value and great service. Well done guys. I highly recommend.
Branka SABranka SA
05:54 19 Apr 21
Nice and fast service.
OwenOwen
01:46 07 Mar 21
Best water in Perth
Peter McMullenPeter McMullen
03:51 14 Jul 20
Great value and rapid customer support
Tanya BoltTanya Bolt
12:25 26 Feb 20
When your daughter mentions that the water at Mummy's house is better than at Daddy's house you know your onto something good. If a 5yo can taste the difference in the water quality what's that say about what is coming out of our taps. Thanks for making the small changes I've made in our health easy. Delivery guy is always polite and happy to carry the bottles to where I store them. Staff, on the few times I've had to visit the Wangara office, are always polite. Really if you want to do something good for your family then Aussie Natural Spring Water is a no brainer. You won't regret the change.
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